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PRIVACY POLICY

As the makers of Lovestruck Choose Your Romance (hereafter referred to as "the app"), Voltage Entertainment USA, Inc. (hereafter referred to as "we" or "company") recognize our responsibility in protecting customer information as well as the gravity of that responsibility. We are diligent in handling all personal information appropriately by observing the relevant laws and standards as outlined in the following personal information protection policy. In addition, we continually update related initiatives so as to ensure our effectiveness in protecting personal information.

1. Purpose of Information Acquirement

We use users' information in the following ways as part of this app and service. 

Furthermore, it is the user's responsibility to provide us with this information. If the user is unwilling to provide us with some or all of the information requested, the app or parts of the app may not be accessible.

a) Information that Pertain to User-sent Inquiries

Obtained information: App ID and information pertaining to the device in use, and all information entered into the inquiry form, information we request from the user for confirmation, and email addresses.

Purpose: To help solve customer inquiries

b) Information Pertaining to Surveys

Obtained information: Information provided us through company-directed surveys.

Purpose: To monitor app trends and usage, to improve app functions or develop new apps/services.

c) Information Pertaining to Campaigns and/or Contests

Obtained information: Information information provided from users for contests or company-led campaigns.

Purpose: To monitor app trends and usage, to improve app functions or develop new apps/services.

2. Information Collection Module Usage

We use third party data collection modules that are independent of this app/service's functions in order to display user-appropriate ads and monitor trends based on this app/service's usage and offers.

 

Information Collection Modules used are listed below.

 

Google Analytics SDK 

Provider: Google, Inc. 

Purpose: Examining trends regarding use

 

adjust SDK 

Provider: adjust Inc. 

Purpose: Tracking advertising effectiveness

 

Firebase Analytics 

Provider: Google, Inc. 

Purpose: Examining trends regarding use

3. Personal Information Protection

We will take appropriate security measures to prevent the loss, destruction, alteration, leak, and otherwise unauthorized access of the personal information of the customer.

4. Disclosure of Personal Information to Third Parties

We will not share, disclose or supply personal information provided to us by the customer via this application with third parties except under the following circumstances:

 

  • When consent has been obtained from the customer. 

  • When personal information has been entrusted to a third party within the scope necessary to perform services by our company in regards to this application and related services, 

  • In compliance with the law. 

  • In order to protect the life, wellbeing, or assets of an individual, in the case that consent from the customer is difficult to obtain. 

  • When there is a particular need to do so in order to improve public health and safety, or to promote the healthy development of children, in the case that consent from the customer is difficult to obtain. 

  • In order to cooperate with national institutions, local public organizations, or those who have been entrusted by these organizations to execute duties in line with legal stipulations, obtaining the consent of the customer may impede the execution of such duties.

5. Disclosure, Revision, Cessation etc. of Personal Information

In the event that the customer wishes the disclosure, revision, cessation etc. of personal information shared with our company, we will respond in a prompt and appropriate manner upon receiving verification of the customer's identity.

6. Suspension and Deletion of Personal Information

In the event that the customer wishes the suspension and deletion of personal information shared with our company, contact us at lovestruck@voltageent.zendesk.com and we will respond in a prompt and appropriate manner upon receiving verification of the customer's identity. 

Furthermore, we reserve the right to not inform customers the method(s) we will use to delete customer information from our servers.

7. Contact Details

All inquiries regarding personal information should be sent to the following: 

Voltage Entertainment USA Inc. 

Personal Information Protection Manager 

privacy@voltage-ent.com

 

Enacted 9/8/2021

CONTACT US

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©Voltage Entertainment USA, Inc. All Rights Reserved.